TARTA Flex

New Year, New Destinations: Flex available in Oregon Now!

Online Booking Now Available!

On January 23, 2023, TARTA’s Call-A-Ride services was replaced with TARTA Flex, an on-demand microtransit service that will reach the majority of Lucas County.

What is it?

TARTA Flex is an on-demand service designed to connect suburban and rural areas with TARTA’s fixed-line service in Toledo. Customers will be able to book a ride 30-to-60 minutes in advance, or schedule a trip the day before.

How will it work?

You can book your Flex ride in one of three ways to easily summon an affordable ride in a smaller, accessible vehicle. It’s our way of connecting as many people as possible – both in the microtransit zones and in Toledo – with the great things this area has to offer.

1. TARTA Flex App, download at:
   • TARTA Flex app – Android
   • TARTA Flex app – Apple
     
2. Call our Customer Service team
   • 419-382-9901
     
3. Use the link below to book online
   • Click here to book online

If you are a new customer to Flex and more than 65 years old or TARPS eligible, call TARTA at 419-382-9901 first to set up your profile and access the extended service area.

What will it cost me?

TARTA Flex rides will cost $3 one-way as long as both points are within a single microtransit zone. Fares can be paid using the EZFare app, or with cash on-board your TARTA Flex vehicle. Transfers between zones are $3 each, but TARTA Flex riders can transfer to TARTA’s fixed-route service free of charge.

Transfers:

If transferring from a TARTA Flex ride to a fixed-route bus:

• Purchase a Flex pass on EZFare, which your driver will visually validate once you’re on board (Flex pass will stay on app for one hour)
• Exit Flex vehicle, display EZFare pass to fixed-route driver for free transfer

If transferring from Fixed-route to TARTA Flex:

• Purchase Flex pass on EZFare and activate using validator on your bus; request paper transfer from operator
• Exit fixed-route vehicle and transfer to previously booked Flex trip; show Flex ticket on EZFare app to operator

Cash

If transferring from a TARTA Flex ride to a fixed-route bus:

• Rider pays $3 on board Flex vehicle
• After leaving Flex ride, inform operator you are transferring from a Flex ride. Transfers to fixed-route are free

If transferring from Fixed-route to TARTA Flex:

• Pay one-ride cost of $1.50 and request paper transfer from operator
• Exit fixed-route vehicle and transfer to previously booked Flex trip; hand operator transfer ticket and pay remaining $1.50 in exact change

Where can I go?

Zones

TARTA Flex area is divided into zones. You can use the service provided that both the pick-up point and destination is in the same TARTA Flex zone. There is overlap to allow for transfers between zones.

• Northwest Zone: All points previously covered by Sylvania Call-A-Ride. Eugene Kranz Toledo Express Airport; Holland; Ottawa Hills; Springfield Township; Sylvania; Sylvania Township.
• Southwest Zone: All points previously covered by Maumee Call-A-Ride. Airport; Maumee; Monclova Township; Springfield Township; Waterville, Whitehouse.
• Eastern Zone: All points in Rossford (available now) and Oregon (available Jan. 7, 2024)
  Please note: The Hollywood Casino is only available for TARPS eligible and 65+ riders.
• Overlap Zone: Used by both zones to transfer to/from NW and SW zones.

TARTA Flex riders can be connected with TARTA’s fixed-route service for a free transfer. If transferring from one microtransit zone to another, riders will be charged an additional $3.

When can I book a ride?

• 30-to-60 minutes in advance
• The day prior to your desired travel time

TARTA Flex Phone Hours

Reservations: 419-382-9901
Monday – Friday: 9 a.m. – 5 p.m.
Weekends/Holidays: 9 a.m. – 5 p.m.

TARTA Flex Service Hours

Monday – Friday: 7 a.m. – 9 p.m.
Weekends/Holidays: 7 a.m. – 7 p.m.

How does this change things for TARPS-eligible customers and seniors?

Every TARTA Flex vehicle will be fully accessible, allowing greater mobility for TARPS-eligible riders and customers over the age of 65. TARPS customers and seniors will be able to travel point-to-point through TARTA’s entire coverage area for $3, as long as their origin or destination are located in a TARTA Flex Zone.

Flex Code of Conduct

• No person shall interfere, in any manner, with the safe operation or movement of any TARTA vehicle.
• No weapons, and/or firearms, explosives, or flammable substances.
• Riders must stay seated and buckled in while the vehicle is in motion.
• No smoking, vaping, eating, or drinking on any TARTA vehicle.
• No profanity, bullying or harassment, sexual/racial slurs or gestures, threatening/offensive language and no public displays of affection.
• Use headphones while listening to music or video games. If we can hear it, it is too loud.
• Please dress appropriately; shirts/tops and shoes must be worn.
• No animals, insects or reptiles, except service animals. (Service animals will be denied transport if seriously disruptive.)
• Have your fare ready before you board: Cash (exact change only; drivers do not make change), transfer or EZFare app.
• Do not litter on the vehicle; take your trash with you.
• Limit personal items to those you can personally carry, and maintain a firm hold on them. Make sure you have all your personal items when you depart the vehicle.
• Never cross or step in front of the vehicle once you depart.
• After three (3) No Shows or Incidents, riders may be suspended  from TARTA Flex service. If you cannot make a ride you have scheduled, please Cancel it using the TARTA Flex app or with a Customer Service Representative.
• It is understood that TARTA Flex service is similar to the Fixed Route “curb to curb” model and not regulated by ADA rules, nor is it door-to-door as is our paratransit service.

Violation of any of the rules established in the Code of Conduct Policy can result in the immediate suspension of riding privileges and will subject the offender to the penalties set forth in Ohio Revised Code 306.99 (B).